Arux Community Portal User Guide

Community Portal User Guide

Bronco Club After School and Summer Policies and Procedures.

Our policies and procedures are listed in our handbook which is updated yearly. You can find this handbook on the Mustang Public Schools website under the Parents tab for Bronco Club. You can also click here: Bronco Club Parent Handbook.

What are Bronco Club After School's hours of operation?

After-School Program hours of operation:       

Elementary - 2:40pm-5:40pm    Intermediate - 3:05pm-6:05pm

Summer Camp Program is a weekly summer camp from 7:00am-6:00pm, Monday-Friday.

What is the cost for Bronco Club Afterschool?

The daily rate of attendance is equivalent to $17.00 per day. Enrollees may attend 3, 4, or 5 days per week; however, they must attend the same number of days and the same days each week. 

Rates:
3 days = $51.00
4 days = $68.00
5 days = $85.00

What forms of payment does Bronco Club accept?

Bronco Club accepts online payments through this website. We currently accept Visa, MasterCard, Discover, American Express and electronic check (ACH).

• After-school care is paid through auto-pay, which is processed weekly on Tuesday morning.
• Summer camp fees are paid in full at the time your summer contract is approved.

We also accept cash payments, but these must be made in person at the Mustang Educational Resource Center located at 909 S. Mustang Road. Please note that payments are not accepted at school sites.

You must register and enroll your child before making any payments.

If you have questions, feel free to contact us at 405-376-7838!

Do you offer Drop-In Care?

The Bronco Club After School Childcare program does accept drop-in care if a school site can accommodate the child. The drop-in rate, for children not already enrolled in the program, is $28 per day. The request for drop-in must be approved prior to the child attending Bronco Club. We require a 3-day notice to process drop-in care requests. If you have not received a confirmation of enrollment, your child has not been approved for drop-in care.  

*Current Bronco Club attendees receive a drop-in rate of $23 per day.

Bronco Club Summer Camp does not accept drop-in care. 

When is tuition due?

Tuition is due every Tuesday by the 11:59pm of the prior week. Late fees will be assessed on Wednesday if any account has a past due balance. Holidays and other scheduled school days off are not included in the calculation of the weekly rate. Tuition payments are made electronically through this system. Payments are no longer accepted at each school site.   

What is Bronco Club's waitlist process for the Pre-K after school program?

Currently, we have 10 spots at each elementary school site. Once those spots are full, you are placed on a wait list for when a spot becomes available. You will be notified via email that you have been placed on such list. It is impossible for us to predict how quickly our waiting list will progress. Therefore, we can NOT give an approximate entry date. When a space becomes available, we will contact you to verify your spot is still needed. Every effort will be made to get in contact with you. If we are unable to connect with you within three (3) days, we will move to the next family on our list. 

Our waiting list is maintained according to the date we receive your enrollment contract through this site. 

At the time of acceptance into the program, your contract will be approved and you will be charged the $25 non-refundable registration fee. 

What if MPS cancels school? Will Bronco Club still be open?

If Mustang Public Schools close school or cancel afterschool activities for any reason, Bronco Club is/may also be canceled. Credit adjustments for tuition will appear on the next invoice. 

How are snow days/school cancellation credits applied?

Bronco Club tuition is billed to accounts on the Friday before the tuition is due. When school is cancelled, Bronco Club is also cancelled for the day. Your account will be credited for any day Bronco Club is canceled if your child normally attends Bronco Club on that day. The credit will be reflected on your next invoice.  

Is Bronco Club held on Parent/Teacher Conferences days?

Because our program is administered by certified teachers, Bronco Club will be closed on the days of parent/teacher conferences. You will not be billed for tuition on these days if it is a day your child normally attends.

What is the late payment policy for the Afterschool program?

Tuition is due by 11:59pm every Tuesday prior to the week your child will attend.  Late payment fees of $20 will be applied every Wednesday.

Do you offer services during school breaks?

No, due to lack of participation in the past we no longer offer school break camps.

What is the cost of summer camp?

Cost & Enrollment Deadlines:

Payment is due at the time of enrollment. Once your contract(s) are approved, your account will be charged the full amount.

Camp Rates:

• Full-week camps (Monday–Friday): $180
• 4-day week camps (due to holidays): $150

Enrollment Details:
Each week of camp is considered a separate session, so you’ll need to enroll your child(ren) individually for each week they plan to attend.

Examples:

• Enrolling in one full-week camp = $180 charged upon contract approval
• Enrolling in two full-week camps and one 4-day week camp = $510 charged upon contract approval

Make the most of your summer by planning ahead and enrolling early!
Questions? We’re happy to help – call us at 405-376-7838.

How do I contact the Bronco Club Summer Camp program?

If you have questions about enrollment or payments, please contact the district Bronco Club office at: 405-376-7838 or 405-265-5238

During summer hours, to reach the Bronco Club Summer Coordinator at camp, 

call: 405-885-5546

We’re happy to help!

Can I attend field trips with my child during summer camp?

Yes, Bronco Club is always excited when parents want to participate with their child. A background check is required. You will click on the link and complete the steps. Once the background check is complete, you will receive an email from Secure Volunteer. Please forward the completed background check information to BroncClub@mustangps.org. A background check does take a few days, so if there is a particular trip you want to attend, make sure you allow yourself enough time to complete. Here is the link: Parent Background Check

What is the late pick-up policy?

Bronco Club staff members have evening responsibilities and are not expected to remain past closing time (5:40pm for elementary; 6:00pm for intermediate, 6:00pm for summer camp); although no child would ever be left unattended. A fee of $10 will be assessed for each five (5) minute increments a parent is late (e.g. 5:40:01pm arrival = $10 fee, 5:46pm arrival =$20 fee). If a child has not been picked up within 30 minutes of closing and attempts to contact parents and emergency contacts have been unsuccessful, the police and the Department of Human Services may be called. 

I need to change my child's attendance days; what do I do?

Bronco Club must be given seven (7) days notice to change days of attendance. Parents are responsible for original tuition rate during the seven (7) day notice. Notice allows billing adjustments to be made and additional fees to be avoided. When the change request is approved you will receive a confirmation email.  A $5.00 processing fee will be charged for every approval change request and will appear on the next scheduled invoice. 

To make your change request, go to your Dashboard, click on Your Accounts, under Pending/Upcoming Contracts choose the contract to be changed, and click change schedule to the left. 

How do I withdraw my child's contract using my computer?

Bronco Club After School Care must be given a seven (7) notice to withdraw from the program. Notice allows billing adjustments to be made and additional fees to be avoided. Parents are responsible for tuition during the seven (7) day notice., If notice is not given, parents will be charged a minimum if one week's tuition. NO REFUND IS GIVEN DUE TO DISMISSAL FROM THE PROGRAM. 

To withdrawal a Summer Camp contract, you must email Broncoclub@mustangps.org and make that request. 

To make your withdrawal request for your after school contract, go to your Dashboard, click on Your Accounts, under Pending/Upcoming Contracts choose the contract to be withdran, and click withdraw contract to the left. 

How do I add an authorized pickup to my account from a computer?

Log into your arux account. From your dashboard, click into your account. On the left side will be a Manage Authorized Pickups button. Click the button, add your information and save. 

How do I manage from my phone?

Log into your Arux account and navigate to your dashboard. Scroll down and select Account. From there, you’ll see several options, including New Contract, Register Drop-In Days, Manage Authorized Pickups, and Tax Documents. Select the option that fits your needs. Note: When using a mobile device, loading times may vary depending on your WiFi or data speed. Some actions may take a few minutes to process. To avoid delays at pick-up, please complete any updates in advance.

How do I find the menu options on my phone?

Once you have logged into your Arux account, there will be a hamburger menu (three lines) in the upper right hand corner. When you click on it, the menu options will appear. 

How do I change or withdraw my child's contract using my phone?

Bronco Club After School Care must be given a seven (7) notice to withdraw from the program. Notice allows billing adjustments to be made and additional fees to be avoided. Parents are responsible for tuition during the seven (7) day notice. If notice is not given, parents will be charged a minimum of one week's tuition. NO REFUND IS GIVEN DUE TO DISMISSAL FROM THE PROGRAM.

To withdrawal a Summer Camp contract, you must email Broncoclub@mustangps.org and make that request. 

To request a change or withdrawal, log into your Dashboard and scroll to Your Accounts. Under Pending/Upcoming Contracts, select the contract you would like to update. Once selected, available options for changes or withdrawal will appear.

How do I obtain my tax information for the year?

1. Log into your arux account.
2. Go to your dashboard and scroll down to "Your Accounts".
3. Click on the child care contract you need.
4. Look for the green "Download Tax Documents" button on the left side of your screen.
5. Click the button, and arux will show you the tax documents for each year your child was enrolled in our child care program.
6. Choose the correct year and download the document.

What are you policies in handling the COVID-19 Pandemic?

Bronco Club will follow the same guidelines set forth by Mustang Public Schools. Please click here for more nformation: MPS Health/Safety Plan. We realize this is an ever-changing situation. We will make every effort to notify parents of any changes. 

Important Items on Your Contract Confirmation Email.

Important Notes for Parents

1. Contract Start Date: Be sure to know the start date of your contract and inform the classroom teacher and school accordingly about the day your child will begin attending Bronco Club.

2. Tuition Payments: Tuition is due on the Tuesday prior to attendance. Invoices are sent via email every Friday, and payment must be made by the following Tuesday. Late fees will apply to any payments received after Tuesday. 

3. Pickup Location: Your child's Bronco Club pickup location is listed in your confirmation email. If you cannot find this information, please feel free to contact our office at 405-376-7838. Please remember to have your driver's license ready when picking up your child. 

4. Communication Channels: We use Email, Text Messaging, and Facebook to share information. Please set your account to receive text messages and join our Facebook page to stay updated. 

5. Absences: It is the responsibility of the parent or guardian to notify the District Bronco Club office if your child will be absent on their scheduled day. Please contact us either by email at broncoclub@mustangps.org or by phone at 405-376-7838 or 405-376-7843. 

6. Drop-In Care: - Notify us three (3) days in advance if you plan to use drop-in care. - Upon approval, your account will be invoiced. - Drop-in care is $28 per day ($23 for children currently enrolled in our after school program). - All fees must be paid prior to attendance, or you will be required to pick up your child. 

7. Any Schedule Changes:

- It is the parent's responsibility to inform the school and teacher of changes to their child's Bronco Club routine.

- A schedule change must be submitted seven (7) days in advance for any changes to your child’s contract schedule. 

- A $5 processing fee will be charged for each contract schedule change.

8. Text Messaging: - We use text messages to relay important information regarding closures and other updates. 

- Add this number to your contacts to ensure you receive our messages: (855) 909-4783. 

- We only send necessary updates, never marketing texts. 

Thank you for your attention to these details.